Managing your onshore and offshore staff can be overwhelming. Making sure that all offshore tasks are done properly and on time requires careful planning and reporting systems in place to deliver constant positive customer experience.
Universal Property Systems offers a unique real estate Cloud based workflow system. The system is tailored for each Client’s dedicated workflows and positional tasks, to give clients the ultimate overview of team member weekly activity. It’s the perfect way to quickly and easily keep track of the performance of your offshore staff. Check out the video below to learn about the Weekly Performance Reports and what you can do with the information provided in them.
The Workflow System
Each global team member records activity in the workflow system as it is being worked on, allowing accountability on all tasks accomplish in a day and the time taken to complete them. This allows a realistic view of positional capacity and daily productivity. The system is very user-friendly showing tasks in different stages. You can see the active assignments, incomplete tasks and projects they have not yet started.
To create a new task they just have to fill out the form below with the client name, office, workflow type, description and scenario.
We work with you and your new global team member throughout the induction training period and beyond to set up and optimise your deliverables and expectations within the workflow system. Each task has a KPI attached, which is indicative of how long that task should take to complete.
As the global team members work and log their tasks through the workflow system the information is stored, and by the end of the week, our team leaders generate a report for each global team member. Our detailed reports visually show you the activity of your global team member for the week compared with the previous week and against their KPIs. With this, we are able to drill down and show you whether your team are at capacity and how efficiently they are performing.
The weekly performance report covers four main areas:
- Task Volume – Volume of tasks undertaken on your behalf, all of which are time and date stamped
- Time Savings – Hours of work saved from your onshore staff
- Visual Reporting – Graphic representation of fulfilled tasks for easy analysis
- Deliverables Overview – minute-by-minute and day-by-day account of tasks
Check out this video to learn more about our workflow and reporting system from our Head of Property Management, Colin Rodgers:
The workflow and reporting systems are a valuable tool to maximise the capacity of your administrative team and keep them accountable. The weekly performance report allows us to help you drive further improvement and efficiency in your offshore team. Our heads of departments and our team leaders are always able to assist you should you require any changes to your workflows or if you would like to discuss any of the reporting.
If you are interested in offshoring your real estate business and taking advantage of this unique workflow system, give us a call at 1300 855 111 or email us at email@example.com.