Driving Success in Real Estate: A Conversation with McGrath’s Sales Manager and UPS Marketing Head

21 Oct 2019

Staying ahead of the competition requires innovative strategies and efficient operations. We had the privilege of sitting down with Renee Saisanas, Marketing Head of Universal Property Systems, and Joshua Kersten, Sales Manager at McGrath, to discuss how their strategic implementation on their team, coupled with the support of Universal Property Systems’ equipped and experienced team, has helped overcome challenges and drive their business forward.

Overcoming Challenges with Strategic Implementation: Renee and Joshua shared insights into the challenges McGrath faced first and how they strategically implemented solutions. And that is how they planned to get Susan, their Virtual Assistant, involved in many aspects of the business especially when it comes to communication.

Usually this becomes one of the problems outsourcing partners experience. Being able to communicate well with the client. When virtual assistants are out of the loop in business communications, they might lack crucial insights into the organisation’s objectives, values, and nuances. This hampers their ability to align their work with the broader strategy, potentially leading to misaligned tasks and subpar outcomes. Informed Virtual Assistants can tailor their efforts to seamlessly blend into your business landscape, elevating performance.

Clear communication channels contribute to greater accountability. When virtual assistants are part of the conversation, they’re more likely to take ownership of tasks and deadlines. Conversely, a lack of involvement might lead to misunderstandings, missed deadlines, and a decline in the overall reliability of the outsourcing partnership.

Watch how they explained the business strategy and how it affected their business

As McGrath continues to pave the way for success in real estate, Universal Property Systems stands alongside them as a trusted partner. This partnership demonstrates that by embracing innovative solutions, transparent communication, and a shared vision, businesses can not only overcome hurdles but also thrive in an ever-evolving market.


As exemplified in the compelling video, one client’s transformative journey with their outsourced Virtual Assistant from Universal Property Systems highlights why this partnership is the best choice for streamlining business operations and achieving remarkable growth.

  1. Tailored Expertise for expert virtual assistant: The success story showcased in the video showed a sentiment shared by many businesses that have benefited from Universal Property Systems. Their team understands the nuances of the real estate industry, providing clients with Virtual Assistants who are not just assistants but valuable assets armed with specialised knowledge. This tailored expertise ensures that the client’s challenges are met with strategic solutions.
  2. From Hurdles to your Milestones: Whether it is managing administrative tasks, enhancing customer interactions, or implementing innovative marketing strategies, Universal Property Systems’ Virtual Assistants are equipped to drive tangible results. Witnessing the client’s business thrive in the face of challenges serves as a testament to the impactful solutions provided by them.
  3. Seamless Integration and Productivity: Their commitment to seamless integration shines through in the client’s experience. The Virtual Assistant seamlessly becomes an integral part of the client’s team, collaborating effectively to achieve shared objectives. This integration translates into heightened productivity, enabling the client to focus on core business activities and strategic decision-making.
  4. Leverage of Advanced Technology: Universal Property Systems leverages cutting-edge technology to fuel success. By harnessing advanced tools and strategies, the Virtual Assistant optimizes tasks, refines marketing efforts, and provides insightful analytics. This integration of technology amplifies efficiency and keeps the client at the forefront of innovation.
  5. A Proven Partner in Growth: The video beautifully encapsulates how they are not just an outsourcing company; it’s a proven partner in business growth. The client’s testimonial underscores the genuine care and dedication that they invest in every partnership. As the client’s business flourished, their reputation as a reliable and impactful outsourcing choice solidified.

Choose Excellence with Universal Property Systems

The client’s success story showcased in the video is a vivid representation of the unparalleled advantages that Universal Property Systems offers as an outsourcing company. From tailored expertise to seamless integration, advanced technology to strategic growth partnerships, they consistently deliver results that elevate businesses to new heights. Just as the client’s business hurdled over challenges and achieved remarkable growth, so too can your business thrive with the support of Universal Property Systems. It’s time to embrace a partner that shares your vision for success.

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