What is change management?

Change management is the process, tools and techniques used to manage change and development within businesses. 

The goal is to improve business outcomes, whether it be sales or business operations. This is done by changing the way work is done.

Change management and offshoring

Change management is central to the success of any offshore operation. Moving roles offshore is a huge operational change that requires focus and attention. If the move to offshoring is done correctly, you will benefit not only from cost savings but from better efficiency in operations and greater growth opportunities for your agency.

Universal Property Systems ascribes to a well-renowned model of change management. Our model can be defined as a guiding tool that is used in goal oriented change management. Throughout the process we focus on key elements that will help smooth the transition, including:

  • Clarify the reasons for change
  • Establish support for the change among stakeholders
  • Acquire knowledge of how to change
  • Gain the necessary skills and behaviors
  • Sustain the change through reviews and accountability

Following the principles of this model, we have developed key components to real estate offshore change management. The illustration below shows how you should go about implementing the change.

Who should drive the change?

Change starts from within. You can not offshore change management. The principal of the business should drive the change. They should articulate and communicate why the change must be done and what goal the business is trying to achieve by doing it. Revision of the organisational chart and the job descriptions should also be initiated by the principal.

The interface between onshore and offshore

The principal drives the initiative but everyone plays an important role for the change to be implemented successfully.  Offshore, your department head interfaces with clients, monitors performance, drives innovation and initiates product development. Onshore, your champion monitors the process and workload, ensures workflows to the offshore team and handles technology issues and interfaces. Just as important are the team leaders, onshore team and offshore team.

Change can not be achieved by an external party or by a single person. It takes a team led by a goal driven principal to attain corporate goals.

If you want to learn more about how to efficiently and effectively drive offshoring change management, give us a call at 1300 855 111 or email us at info@upsystems.com.au.

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