In a month, at least two weeks of your Property Manager’s time is wasted on administrative tasks.

UPS Repairs and Maintenance Administrators attend to all repair concerns, including tenant and tradesperson contact. They keep Property Managers up to date and are able to process invoices form tradespeople. Within one month of service, you’ll find less tenant follow up calls.

This role liaises with you in a professional and courteous manner. They are the coordination point for the referral of reported maintenance issues to owners, trade suppliers, and strata managers. They also keep your Property Managers informed of the maintenance status of properties at all times.

Among their daily tasks include the following:

  • Process & Manage incoming repairs
  • ​Follow-up outstanding invoices
  • ​Follow-up outstanding quotes
  • ​Inform tenants of the status of repairs 

Outsourcing your Repairs and Maintenance with a Real Estate specific offshore provider like UPS not only halves your operational expenses, it also doubles your efficiency, without disrupting client servicing. The ultimate goal is to free Property Managers from administrative tasks so they can focus on client relationships and manage new growth areas.

In just one week, our global staff can free up 40 hours of your Property Manager’s time.

Get to know Ralph, one of our Repairs & Maintenance Administrators in the video below.

To help you monitor your offshore team’s productivity, we have Team Leaders on-site that acts as a bridge between you and your team. They make sure all team members are using their time productively and are completing their daily requirements. They also act as back up for sick team members or staff on leave.

Get to know Louie, our Repairs and Maintenance Team Leader in the video below.

Our Property Management team is headed by an industry leader with over 25 years of Australian Real Estate experience.

Colin, our Head of Property Management Services, is perfectly attuned to the needs and expectations of investors and expertly bridges the gap between investor and tenant, creating long-term, profitable relationships. His vast expertise accelerates our clients’ results and sets the standard for the UPS Global Team’s culture and performance. Colin was previously Chairman of REI NSW Property Management Chapter and recipient of the REI John Hill Award for Service to Property Management. He is also a past winner of First National’s Property Manager of the Year Award and the REI NSW award for Property Management Excellence. Get to know more about him in the video below.

If you’re interested in offshoring your Repairs & Maintenance to take your business to the next level, call us on 1300 855 111 for an obligation free chat or email us at