Diligent and reliable, Charm is an integral part of the UPS team. Charm Salas manages the onboarding for new clients and team members alike. She manages the training and set up of new team members before they go live with the client. She also actively communicates with the clients in customising their workflows, preparing their work instructions and monitoring the progress of each team member in their first 30 days of working with their assigned offices.
Charm also leads our Lease Administration Team, providing support service for tenants from the moment they show an interest in the property right up until they move in. She is in charge of managing support for a range of services including scheduling open house inspections, processing applications, completing reference checks and lease agreements. Charm and her team also follows up on tenants in arrears, complete lease renewals, rent reviews, routine inspections, and manages all types of tenant enquiries on behalf of clients.
Aside from the abovementioned roles, Charm is also assisting Colin Rodgers in his day to day activities and is involved in initial client meetings.
Charm has five years of experience in real estate. She has progressed quickly from conducting routine rental inspections to now training and managing the entire property management team to a high standard of service across both phone and email channels.
Charm holds a bachelor’s degree in Legal Management and has previously worked as a paralegal before switching to property management. A self-confessed geek, Charm also enjoys computer games, board games, dungeons and dragons, reading books, gardening, knitting, writing and cooking. She is also a proud fur parent to 7 fat cats.